Cornerstone Counseling Services
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Frequently Asked Questions

  • How does psychotherapy or counseling help?

Many, many clinical research studies have validated that psychotherapy is generally effective in helping people of all ages to improve their emotional well-being, enhance their way of relating to other people, and make desired changes in behavior. There are a number of ways that psychotherapy or counseling helps. Psychotherapy provides a caring, confidential environment in which to talk about your current concerns and reflect on desired life changes. Additionally, your therapist can help you to understand how patterns of thinking, feeling, and behaving have developed over time, and suggest specific changes to help you lead a more fulfilled life.

  • What should I expect at my first session?

New clients are encouraged to arrive 15 minutes early for their first appointment in order to complete the required registration and information forms. At your first appointment, your therapist will want to understand your most pressing concerns. Additionally, he or she will ask you about other areas of your life that may be relevant to your overall well-being. Generally, within the first session or two your therapist will design an individualized treatment plan with you that describes your goals and the plan to meet those goals.

  • How long do I need counseling?

The length of time you will require services depends upon the number and kind of goals that you set, and is always your decision. Many clients find that they can meet their goals within a few months of treatment. Your mental health professional will work with you to design a treatment plan based on your goals and will periodically check in with you to identify your progress and any additional goals that have surfaced. Some clients choose to participate in ongoing therapy. They find that with its many opportunities for personal growth, psychotherapy may continue to benefit them even after meeting their initial goals.

  • How do services intended for a child or adolescent differ from adult therapy?

Children and adolescents benefit from learning insights and coping skills that are presented by the therapist in an age-appropriate manner. In addition to working one-to-one with a child or adolescent, therapists may seek input from important adults, such as parents, caregivers and teachers. Most child/adolescent mental health professionals will coach parents on how best to address the needs of a child struggling with behavioral or emotional issues. 

As a state certified clinic, Cornerstone Counseling is eligible to receive payment from most insurance plans, including most HMOs and Preferred Provider Organizations (PPOs). Our services are generally eligible for FSA and HSA reimbursement.  Potential patients can usually obtain coverage and benefit information by calling their insurance company. Some companies require preauthorization in order to obtain the maximum benefits. If you are unsure whether your plan covers services at Cornerstone, please call us. We’ll be happy to help. While patients are financially responsible for services received, our staff can assist in clarifying benefit information.

Cornerstone offers a broad range of expertise through staff trained as licensed psychiatrists, psychologists, psychotherapists and certified alcohol/drug abuse counselors. Our clinical staff provides a variety of therapeutic approaches that represent the highest standards of practice in mental health. When you call our office, our intake staff will identify the specific clinical issues for which you seek assistance and refer you to an appropriate professional on our clinical staff.

Appointments are available Monday through Saturday, days and evenings at all sites. Generally, as a new patient, you will have the opportunity to speak with the specific mental health professional to whom you have been referred prior to setting the first appointment. This allows you to discuss that clinician’s current hours of availability and ask any other questions you may have about services offered.

Emergency access to staff is available 24 hours a day through on-call coverage. When you call our main number after business hours (262-789-1191) and follow the prompts, you will reach our answering service. The operator will first try to contact your provider. If your normal provider is unavailable, the answering service will page the  on-call therapist. In a life-threatening emergency, you should always call 911 immediately.

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